Help Customers - Service Industry Dialogues
Friday May 2, 2008
Here are three dialogues which will be helpful for those learning English to work in the service industry. Each dialogue contains key vocabulary to the industry and has a follow-up multiple choice comprehension quiz.
- Cleaning Staff - Vocabulary and requests dealing with cleaning rooms and taking care of guests
- A Drink at the Bar - Vocabulary and situations related to serving customers at a bar
- Taking an Order - Vocabulary and situations related to serving customers in a restaurant
Comments
I’ve just sent the link to my sister who’s working in a hotel. I think it’ll be very helpful.
Thanks again for your tips on different areas/uses of the language.
you site and content are excellent I need all I can find about customer service vocabulary and dialogue spoken and written emails…for professional training materials
hope to hear from you soon..
Thanks
Michael
Everything on this site is very helpful; it’s my favorite site. I use it as a teacher, and as a student as well. Thank you Mr. Kenneth!
Kenneth. What a lifesaver your site has been!
I’ve been teaching EFL for 15 years and sometimes run out of ideas. Then I found ESL on About.com. Many thanks to you. Jessica.
Hi Ken, how about responding something else but still regarding service, customer, etc. for example: how to respond a customer who is looking for an appartment closeby. The customer’s query is already a week ago, but I’d like to respond to the customer to find him the appartment he needs
ken, the whole site About.com is great, I’ve been an ESL for 8 years in monterrey, mexico and usually ask my students to solve your quizzes on line, they love to do it, every activity is so useful. i like the whole site activities. My peers already know about you and love this web site as well.
congrats,