Here are three dialogues which will be helpful for those learning English to work in the service industry. Each dialogue contains key vocabulary to the industry and has a follow-up multiple choice comprehension quiz.
- Cleaning Staff - Vocabulary and requests dealing with cleaning rooms and taking care of guests
- A Drink at the Bar - Vocabulary and situations related to serving customers at a bar
- Taking an Order - Vocabulary and situations related to serving customers in a restaurant
Comments
I’ve just sent the link to my sister who’s working in a hotel. I think it’ll be very helpful.
Thanks again for your tips on different areas/uses of the language.
you site and content are excellent I need all I can find about customer service vocabulary and dialogue spoken and written emails…for professional training materials
hope to hear from you soon..
Thanks
Michael
Everything on this site is very helpful; it’s my favorite site. I use it as a teacher, and as a student as well. Thank you Mr. Kenneth!
Kenneth. What a lifesaver your site has been!
I’ve been teaching EFL for 15 years and sometimes run out of ideas. Then I found ESL on About.com. Many thanks to you. Jessica.
Hi Ken, how about responding something else but still regarding service, customer, etc. for example: how to respond a customer who is looking for an appartment closeby. The customer’s query is already a week ago, but I’d like to respond to the customer to find him the appartment he needs
ken, the whole site About.com is great, I’ve been an ESL for 8 years in monterrey, mexico and usually ask my students to solve your quizzes on line, they love to do it, every activity is so useful. i like the whole site activities. My peers already know about you and love this web site as well.
congrats,
Some Words never explain feeling but some feeling can explain much words.(highly appreciating your on line assistance Mr. Ken & the same goes to About.com).
step by step Mr. Ken you improved my language very well.
Kind Regards.
I am very blissful to have this mean of improving my english. I thank all those who help me and untill today keep in touch with me. my regard to all the members.
hey Ken ! really love your site man!
Dear Ken,
Your site is of great help in my teaching! I really appreciate your hardwork!
Thanks a lot!
Dear Ken, thanks for the information you are sending us.
It is helping us a lot, God Bless You and your family.
Ken you’re blogs and materials are good as gold. thank you so much for all this.
Dear Ken
That is a great site. And i got a lot of new things
I´ve learned a lot, but it´s more difficult listening than reading…I always visit your page.thank you for existing
Hi Ken God bless you for the giving heart you have. I went in a very remote area and i never got a chance to learn good english because many teachers never interested in teaching in rural areas.Now i can learn what i missed in my childhood from your site. Be blessed my brother and thank God for enabling you to use your talent and sharing it with others.
Regards
Ssempala.
East-Africa Uganda.
ITZZZZZZZZ very useful thanks keneth
Dear ken
I really thank you very much for guiding me to improve my English.
I’m a english teacher, one of the best internet tools to use at the moment.
I appreciate the idea.
Muito bom mesmo, até hoje ainda acho coisas que não tinha estudado.
I’m working with a group of receptionists fron a clinic who use english as a second language, any help from you will be very much appreciated.
I always visit the site and i find it very interesting and useful
Thanks!