This dialogue is full of common business English jargon. Jargon is language that is idiomatic and used in daily conversations. Read through the dialogue and study the important jargon listed below to help with understanding. Next, find a colleague, another student or a friend and practice the dialogue a few times.
Tim: Hey, can I get a little facetime?
Randall: Sure, let's dialogue.
Tim: Great. I tried to ping you earlier, but you weren't in.
Randall: Yeah, I had to handle some pushback on my proposal.
Tim: Really, why was that?
Randall: Well, I've come up with a number of synergies in the value chain. My value proposition was to seamlessly integrate our customer service reps.
Tim: Sounds like a win-win. How long is the ramp-up?
Randall: That's the problem. I projected a roll-out in two months. C-level people want to dial-in the project in two weeks.
Tim: ...but you're proposing an end-to-end solution!
Randall: Yeah, I know. I had the time-frame mapped out for all the deliverables, too.
Tim: Sometimes you have to wonder about high-level management's capabilities to leverage people like you!
Randall: You're much too kind! Anyway, what was it you wanted to talk to me about?
Tim: Nothing much, I just wanted to give you a heads-up on some performance management issues I've been having with Pete.
Randall: No room to breathe?
Tim: You've got it ....
Translation into easy (well, easier) English:
Tim: Hey, do you have some time for me?
Randall: Sure, let's talk.
Tim: Great. I tried to contact you earlier, but you weren't in.
Randall: Yeah, I had to manage some complaints about my idea for the company.
Tim: Really, why was that?
Randall: Well, I thought of a number of tasks that can complement each other in how we provide our service. My improvement idea was to include our customer service representatives our processes.
Tim: That sounds like a good idea for everybody. How long will it take to put your plan into action?
Randall: That's the problem. I think it will take two months to put into place. The directors want to put the project into action in two weeks.
Tim: ...but you've suggested a complete solution to the problem!
Randall: Yes, I know. I had developed a schedule for all of the improvements, too.
Tim: Sometimes it's difficult to understand why upper management can't take advantage of people like you!
Randall: You're much too kind! Anyway, what was it you wanted to talk to me about?
Tim: Nothing much. I just wanted to tell you ahead of time about some problems I'm having with Pete trying to control everything I do.
Randall: No room for your own efforts?
Tim: That's right.
Key Vocabulary
facetime (noun)- time together
to dialogue (verb) - to speak
to ping (verb) - to contact someone
pushback (noun) - to object to, complain about
synergies (noun) - combinations in efforts that improve something
value chain (noun) - the group of processes that provide something positive
value proposition (noun) - the improvement idea
seamlessly (adverb) - flowing smoothly
to integrate (verb) - to include in a process
win-win (noun, also used as an adjective) - successful outcome for everyone involved
ramp-up (noun, also used as a verb) - time it takes to do something
roll-out (noun, also used as a verb) - time it takes to do something
C-level (adjective) - upper management, directors
to dial-in (verb) - time it takes to do something
end-to-end (adjective) - complete
time-frame (noun) - amount of time needed
to map out (verb) - to plan
deliverables (noun) - specific improvements or products to be made
to leverage (verb) - to take advantage of something
heads-up (noun) - notice of something
performance management (noun) - way of managing someone
Check your understanding with this multiple choice comprehension quiz.
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Putting Someone Through
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Funds Transfer
Sales Terminology
Looking for a Bookkeeper
Hardware Deductions
WebVisions Conference
Tomorrow's Meeting
Discussing Ideas
Happy Shareholders
More Dialogue Practice - Includes level and target structures / language functions for each dialogue.
