The following letters make claims against unsatisfactory work.
Useful Key Phrases
- As someone who has worked with ...
- we were very disappointed to find / see / have discovered ...
- As our written agreement stipulated, we expected ...
- I think you will agree that a communication problem exists.
- We would like you to ..., or provide us with a refund.
Example Letter
Drivers Co.3489 Greene Ave.
Olympia, WA 98502
August 17, 2001
Richard Brown, President
Document Makers
Salem, MA 34588
Dear Mr. Brown:
As someone who has worked with your company for over 3 years, we were very disappointed to see the documents you produced for our latest Drivers Co. publicity campaign.
As our written agreement stipulated, we expected full color leaflets with fancy explanatory texts, but instead, we found that black and white photos had been included in the prepared leaflets. I think you will agree that a communication problem exists.
We would like you to send out a photographer to provide us with the promised color coverage, or provide us with a refund.
Yours truly,
(signature here)
Thomas R. Smith,
Director
TRS/lj
If business letter writing is important to your career, I'd consider purchasing 3,001 Business and Sales letters. This reasonably priced package provides templates of English business letters for just about any business situation imaginable. For more detailed help with standard business writing skills, I highly recommend these business English books.
Here are some other basic business letters which you will find useful for typical English business correspondence.
