Intermediate Level Dialogues - On the Telephone

Calling Someone at Work

1. Hello. This is Kenneth Beare. May I speak to Ms Sunshine, please?
2. Hold the line a moment, I'll check if she is in her office.

1. Thank you.
2. (after a moment) Yes, Ms Sunshine is in. I'll put you through.

1. Hello, this is Ms Sunshine. How can I help you?
2. Hello, my name is Kenneth Beare and I'm calling to enquire about the position advertised in Sunday's Times.

1. Yes, the position is still open. Could I have your name and number please?
2. Certainly, My name is Kenneth Beare...

Leaving a Message

1. Hello. Could I speak to Jack Parkins, please?
2. Who's calling, please?

1. This is Fred Blinkingham. I'm a friend of Jack's.
2. Hold the line, please. I'll put your call through. (after a moment) - I'm afraid he's out at the moment. Can I take a message?

1. Yes. Can you ask him to give me a call? My number is 345-8965
2. Could you repeat that, please?

1. Certainly. That's 345-8965
2. OK. I'll make sure Mr. Parkins gets your message.

1. Thank you. Goodbye.
2. Goodbye.

Key Vocabulary

This is ...
May (Can, Could) I speak to...?
I'm calling ...
Hold the line a moment...
put someone through...
Who's calling...?
take a message
call, ring, phone

Note: On the telephone, use 'this is...' instead of 'I am'.

More Intermediate Level Dialogues

• Making Suggestions
• On the Telephone
• Seeing a Doctor
• Getting Fit
• Describing a Friend - Uses of 'Like'
• Imagining - Conditional Use
• Work Experience - Use of the Present Perfect