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Taking a Message

By , About.com Guide

Choose the correct answer or phrase to fill in the blank. Each question has only one correct answer.

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Who would the caller like to speak to?

  • The receptionist
  • Anna Beare
  • Mr Adams

Which company does the caller represent?

  • Jason Wine Importers
  • Sun Soaked Vineyards
  • Beare consulting

Is the caller able to complete her task?

  • Yes, she speaks with Mr Adams.
  • No, she hangs up.
  • No, but she leaves a message.

Which information does the caller wish to leave?

  • That they haven't received their shipment yet.
  • That there is a short delay in the shipment.
  • That the wine was of poor quality.

What other information does the receptionist ask for?

  • The time of day
  • The caller's telephone number
  • They type of wine shipped

Original Quiz with Answers at: http://esl.about.com/od/businessreading/a/d_message.htm

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