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Business English - Taking a Message


Businessman Using Telephone Headset
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Taking a Message

Receptionist: Janson Wine Importers. Good Morning. How can I help you?
Caller: Could I speak to Mr Adams, please?

Receptionist: Who's calling please?
Caller: This is Anna Beare.

Receptionist: Sorry, I didn't catch your name.
Caller: Anna Beare. That's B E A R E

Receptionist: Thank you. And where are you calling from?
Caller: Sun Soaked Vineyards

Receptionist: OK Ms Beare. I'll try and put you through. … I'm sorry but the line's busy. Would you like to hold?
Caller: Could I leave a message?

Receptionist: Certainly.
Caller: Could you tell Mr Adams that our shipment will be postponed and that the 200 cases ordered should arrive next Monday.

Receptionist: Shipment delayed … arriving next Monday.
Caller: Yes, and could you ask him to call me back when the shipment arrives?

Receptionist: Certainly. Could you give me your number please?
Caller: Yes, it's 503-589-9087

Receptionist: That's 503-589-9087
Caller: Yes, that's right. Thanks for your help. Goodbye

Receptionist: Goodbye.

Key Vocabulary

to catch a person's name
to be busy / to be engaged
to hold the line
to leave a message
to postpone
to be delayed
to call someone back

Check your understanding with this multiple choice comprehension quiz.

More Business English Dialogues

Deliveries and Suppliers
Taking a Message
Placing an Order
Putting Someone Through
Directions to a Meeting
How to Use an ATM
Funds Transfer
Sales Terminology
Looking for a Bookkeeper
Hardware Deductions
WebVisions Conference
Tomorrow's Meeting
Discussing Ideas
Happy Shareholders

More Dialogue Practice - Includes level and target structures / language functions for each dialogue.

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