Choose the correct answer for each question. Each question has only one correct answer.
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Use this type of English when speaking to a friend:
- Formal
- Informal
- Polite
'This is Ken' is used when:
- Answering the telephone
- Introducing yourself in person
- Asking who is on the line
'Employment History' means:
- Which schools you have attended.
- Which diplomas and certificates you have.
- Where you have worked.
Which phrase is correct?
- He's worked at that company for fifteen years.
- He's working at that company for fifteen years.
- He works at that company for fifteen years.
2.56 is read:
- two point fifty six
- two point five six
- two dot five six
Which question is used to ask about residential status?
- Please sign here
- What's your address?
- Where are you from?
Which is a postcode?
- 24 Green Street
- 044 89 89 76
- CM1 2XB
Which sentence is incorrect?
- He lives in London.
- I arrived at home at 6 o'clock.
- They drove to San Francisco on Saturday.
I saw him __ school.
- on
- to
- at
Which question asks for advice?
- What would you like to know?
- What should I do with my plastic bottles?
- I'm afraid I don't know where the entrance is.
Which form is correct in most situations?
- Could you help me?
- Help me?
- Excuse me, I was wondering if you could possibly help me?
Which is a correct response to the question: How do you do?
- I'm fine.
- I'm a clerk.
- How do you do?
Which form gives instructions?
- Open your book and turn to page twenty-five.
- You open your book and turn to page twenty-five.
- Do you open your book and turn to page twenty-five.
Which is not correct when answering the phone?
- Ken speaking
- This is Ken
- What do you want?
Which is the most polite?
- Can I help you?
- Could I help you?
- May I help you?
Which signature is the most formal?
- Love,
- Yours faithfully,
- Best wishes,
Which phrase is not correct?
- I'll put you through.
- I'm putting you through.
- I'm going to put you through.
Which phrase is correct?
- When are you born?
- When you born?
- When were you born?
Which letter ending best goes with the opening 'Dear Personnel Director,'?
- Best wishes,
- Yours faithfully,
- Best regards,
The average of 2, 4, 6 is:
- 12
- 6
- 4
Which is good advice when writing a memorandum?
- Use a polite style for your colleagues. You can contract verbs, but do not be too informal.
- Provide a detailed employment history.
- Use a formal register and sign: Your's faithfully,
Which is farthest in the past?
- last week
- a day before yesterday
- a month ago
Which phrase is used during a presentation?
- Thanks for giving me a hand.
- Thank you very much for your time today.
- Thank you for your quick response.
Which phase should a man making a presentation use?
- Please feel free to interrupt me with questions.
- Don't disturb me while I'm presenting these statistics.
- No, you're wrong. We need more staff.
The EU is:
- The European Union
- The Europe Union
- The Equal Union
Complete the question tag: They worked for Kaufman's,
- did they?
- haven't they?
- didn't they?
Complete the phrase: The Chicago Police
- Institution
- Staff
- Force
Prepositions are always followed by:
- The -ing form of the verb
- The infinitive form of the verb
- The verb without 'to'
Which is polite telephone English?
- Why do you want him?
- Who's that?
- Who's calling please?
Which phrasal verb means 'mention'?
- bring up
- look into
- find out
Which phrase is incorrect?
- I picked up him at the station.
- I picked him up at the station.
- I picked up Tom at the station.
Which phrase refers to a future meeting?
- I look forward to seeing you in March.
- As you know, the meeting we attended concerned ...
- I'd like to apply for the position of clerk.
You probably won't find a doctor in:
- An emergency room
- An urgent care center
- An information office
Which phrase is correct?
- She brought the plan off.
- She brought off it.
- She brought the plan into.
To Whom it May Concern:
- Is an opening from an e-mail
- Is an opening from an inquiry
- Is an opening from a letter to a colleague
Which phrase refers to problems with someone outside the office?
- Staff can resolve simple complaints.
- Requests can be made before or after your sick leave.
- Holiday requests can now be filed with your department director.
The personnel office deals with:
- Clients
- Management
- Staff
Which phrase is incorrect?
- Company reports must be filed electronically.
- Company reports should be filed electronically.
- Company reports doesn't have to be filed electronically.
Which does not necessarily need to be included in a report?
- Terms of Reference
- Conclusions
- Requests
Replies to inquiries should include:
- To Whom it May Concern:
- I look forward to helping you.
- Best wishes,
You should:
- never include the address of the recipient at the top of a letter.
- always include the address of the recipient at the top of a letter.
- include the address of the recipient at the bottom of a letter.
Which topic might a memorandum to staff discuss?
- A reply to an inquiry
- A partnership
- Changes in office procedure
Which is incorrect?
- They'd love to visit your facilities.
- They asked to visit your facilities.
- They want visiting your facilities.
Which type of product is intangible?
- Services
- Production
- Manufacturing
Which modal form requires an auxiliary verb (do, did, etc.)?
- Must
- Have to
- Should
Which document is intended to provide clients with information about an organization?
- Memo
- Inquiry
- Catalogue
'Sick leave' refers to:
- Time off work because of illness.
- Time off work because of holidays.
- Time off work because of family problems.
'I would be grateful if you could ... ' means:
- Thank you for ...
- I'd appreciate your ...
- I'd like to invite you to ...
'Please find attached' might be found in:
- A letter
- An inquiry
- An e-mail
'I'm afraid I have a bad line' means:
- My connection is not good.
- The extension doesn't work.
- I didn't understand.
