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Business English Level Test

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This quiz is for in-class use and does not have the answers provided. Take the interactive version of the Business English Level Test for correct answers and results.

Choose the correct answer for each question. Each question has only one correct answer.

Visit http://esl.about.com for more practice quizzes, as well as study sheets and information on grammar, vocabulary, listening, reading and writing.

Use this type of English when speaking to a friend:

  • Formal
  • Informal
  • Polite

'This is Ken' is used when:

  • Answering the telephone
  • Introducing yourself in person
  • Asking who is on the line

'Employment History' means:

  • Which schools you have attended.
  • Which diplomas and certificates you have.
  • Where you have worked.

Which phrase is correct?

  • He's worked at that company for fifteen years.
  • He's working at that company for fifteen years.
  • He works at that company for fifteen years.

2.56 is read:

  • two point fifty six
  • two point five six
  • two dot five six

Which question is used to ask about residential status?

  • Please sign here
  • What's your address?
  • Where are you from?

Which is a postcode?

  • 24 Green Street
  • 044 89 89 76
  • CM1 2XB

Which sentence is incorrect?

  • He lives in London.
  • I arrived at home at 6 o'clock.
  • They drove to San Francisco on Saturday.

I saw him __ school.

  • on
  • to
  • at

Which question asks for advice?

  • What would you like to know?
  • What should I do with my plastic bottles?
  • I'm afraid I don't know where the entrance is.

Which form is correct in most situations?

  • Could you help me?
  • Help me?
  • Excuse me, I was wondering if you could possibly help me?

Which is a correct response to the question: How do you do?

  • I'm fine.
  • I'm a clerk.
  • How do you do?

Which form gives instructions?

  • Open your book and turn to page twenty-five.
  • You open your book and turn to page twenty-five.
  • Do you open your book and turn to page twenty-five.

Which is not correct when answering the phone?

  • Ken speaking
  • This is Ken
  • What do you want?

Which is the most polite?

  • Can I help you?
  • Could I help you?
  • May I help you?

Which signature is the most formal?

  • Love,
  • Yours faithfully,
  • Best wishes,

Which phrase is not correct?

  • I'll put you through.
  • I'm putting you through.
  • I'm going to put you through.

Which phrase is correct?

  • When are you born?
  • When you born?
  • When were you born?

Which letter ending best goes with the opening 'Dear Personnel Director,'?

  • Best wishes,
  • Yours faithfully,
  • Best regards,

The average of 2, 4, 6 is:

  • 12
  • 6
  • 4

Which is good advice when writing a memorandum?

  • Use a polite style for your colleagues. You can contract verbs, but do not be too informal.
  • Provide a detailed employment history.
  • Use a formal register and sign: Your's faithfully,

Which is farthest in the past?

  • last week
  • a day before yesterday
  • a month ago

Which phrase is used during a presentation?

  • Thanks for giving me a hand.
  • Thank you very much for your time today.
  • Thank you for your quick response.

Which phase should a man making a presentation use?

  • Please feel free to interrupt me with questions.
  • Don't disturb me while I'm presenting these statistics.
  • No, you're wrong. We need more staff.

The EU is:

  • The European Union
  • The Europe Union
  • The Equal Union

Complete the question tag: They worked for Kaufman's,

  • did they?
  • haven't they?
  • didn't they?

Complete the phrase: The Chicago Police

  • Institution
  • Staff
  • Force

Prepositions are always followed by:

  • The -ing form of the verb
  • The infinitive form of the verb
  • The verb without 'to'

Which is polite telephone English?

  • Why do you want him?
  • Who's that?
  • Who's calling please?

Which phrasal verb means 'mention'?

  • bring up
  • look into
  • find out

Which phrase is incorrect?

  • I picked up him at the station.
  • I picked him up at the station.
  • I picked up Tom at the station.

Which phrase refers to a future meeting?

  • I look forward to seeing you in March.
  • As you know, the meeting we attended concerned ...
  • I'd like to apply for the position of clerk.

You probably won't find a doctor in:

  • An emergency room
  • An urgent care center
  • An information office

Which phrase is correct?

  • She brought the plan off.
  • She brought off it.
  • She brought the plan into.

To Whom it May Concern:

  • Is an opening from an e-mail
  • Is an opening from an inquiry
  • Is an opening from a letter to a colleague

Which phrase refers to problems with someone outside the office?

  • Staff can resolve simple complaints.
  • Requests can be made before or after your sick leave.
  • Holiday requests can now be filed with your department director.

The personnel office deals with:

  • Clients
  • Management
  • Staff

Which phrase is incorrect?

  • Company reports must be filed electronically.
  • Company reports should be filed electronically.
  • Company reports doesn't have to be filed electronically.

Which does not necessarily need to be included in a report?

  • Terms of Reference
  • Conclusions
  • Requests

Replies to inquiries should include:

  • To Whom it May Concern:
  • I look forward to helping you.
  • Best wishes,

You should:

  • never include the address of the recipient at the top of a letter.
  • always include the address of the recipient at the top of a letter.
  • include the address of the recipient at the bottom of a letter.

Which topic might a memorandum to staff discuss?

  • A reply to an inquiry
  • A partnership
  • Changes in office procedure

Which is incorrect?

  • They'd love to visit your facilities.
  • They asked to visit your facilities.
  • They want visiting your facilities.

Which type of product is intangible?

  • Services
  • Production
  • Manufacturing

Which modal form requires an auxiliary verb (do, did, etc.)?

  • Must
  • Have to
  • Should

Which document is intended to provide clients with information about an organization?

  • Memo
  • Inquiry
  • Catalogue

'Sick leave' refers to:

  • Time off work because of illness.
  • Time off work because of holidays.
  • Time off work because of family problems.

'I would be grateful if you could ... ' means:

  • Thank you for ...
  • I'd appreciate your ...
  • I'd like to invite you to ...

'Please find attached' might be found in:

  • A letter
  • An inquiry
  • An e-mail

'I'm afraid I have a bad line' means:

  • My connection is not good.
  • The extension doesn't work.
  • I didn't understand.

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